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The hotel yard naturally blends into the town park providing a peaceful and tranquil location for guests seeking either recreation or a holiday. It is as suitable for families with children as it is for individual tourists and groups. It offers excellent conditions for skiers, snowboarders and party lovers seeking entertainment, all set in the beauty and fresh air of the Pirin Mountains. This ski hotel has 27 double rooms, 18 luxurious double rooms, 11 family rooms, 8 suites, 7 deluxe suites and a St. Valentine suite. It is air-conditioned and has a lobby with 24-hour reception, a safe, currency exchange facility, cloakroom, lift access, shop, bar and dining facilities, WLAN access, kids' club and parking facilities. Room and laundry services are also available.

Minibar, safe, direct dial telephone with voicemail, high speed Internet access, sound system with various music channels and radio stations, info star interactive hotel system, 21"" satellite TV, individually adjustable central heating/ air conditioning system come as standard in all the rooms. Heating/air-conditioning is provided by geothermal pumps ensuring smooth maintenance of desired temperatures and water within the hotel. En suite bathroom, hairdryer, non-contact card lock and fire alarm system also feature. Double rooms come with two individual beds and an optional bedroom. Connecting rooms are also available to meet the needs of families with children. Family rooms and suites consist of two separate rooms and an individual WC. The luxurious suites come equipped with a bathroom with Jacuzzi and shower cabinet, as well as a living room with fireplace.

The main restaurant of the hotel offers a quiet and cosy atmosphere, with its staff willing and ready to satisfy the needs of even the most sophisticated and refined diner. Dining is à la carte and at block tables. It has seating for up to 120 people as well as a garden in summer with a further 50 seats. It is located on the first floor opposite the reception desk and is open daily from 8:00 am to 11 pm. There is also an Ethno-tavern and wine cellar which is not to be missed. It combines an ethnic tavern of old Bansko design with many modern features. On offer is a choice of national and European cuisines. The tavern wine-cellar offers a rich selection of fine wines which may be tasted in advance. For added pleasure there is a gentle music accompaniment provided. The tavern hosts a number of original folklore and singer groups during various events. It has a seating capacity for up to 100 people. It is located on the basement level and is open from 7 pm to 4 am.

The spa centre offers a warm-water swimming pool with Jacuzzi and bar, vapour baths, steam baths, aromatic oil massages along with other treatments and therapies intended to revive both body and soul after a long day in the mountains. This is available all year round. There is also a gym where guests can work out. Table tennis is also available.

For skiers and snowboarders there is complimentary transport provided to the cabin lift. There is a ski wardrobe with a drying stand and anti-bacterial system for ski boots also provided.