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The air-conditioned hotel welcomes guests into a grand atrium, featuring a beautiful waterfall surrounded by a tropical paradise. 24-hour reception and check-out services are available, and hotel safes and lift access are provided. Guests are invited to relax in the warm ambience of the spacious guest rooms, newly designed by Ralph Lauren and the hotel chain. The hotel features a café, bar, breakfast room and games room, as well as 1400 m² of flexible meeting space, which can accommodate up to 900 people. The 700 m² Grand Galaxy ballroom welcomes with its open space and soaring 4.5-metre ceiling. Other facilities include a state-of-the-art business centre and a concierge floor with private lounge. Internet access and room service are also provided. Hotel is a smoke free environment.

Complete with the new Sheraton Sweet Sleeper (SM) Bed, all of the 400 luxurious guest rooms and suites feature dark mahogany and walnut furnishings, oversized desks, mini refrigerators, and large flat-screen LCD televisions with satellite/cable channels. Other amenities include an en suite bathroom (shower), hairdryer, direct dial telephone, radio, Internet access, coffee maker and an ironing set. The rooms are air-conditioned and come with a balcony.

Guests can work out in the gym, using the latest fitness equipment; relax in the 185 m² full-service spa; use the games room; take a dip in the cool outdoor pool or just unwind in the relaxing hot tub.

Pets are accepted up to 40 pounds. The deposit fee is $50 per stay. The late check-out fee is $50. The in-room microwave fee is $25 per stay. The rollaway bed fee is $20 per night.

From East: Follow Interstate 4 to Exit 90b. Merge right onto Maitland Boulevard then turn right at the first light onto Lake Destiny Drive. The Hotel is located on the right hand side and is easily visible from the highway.