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This apartment hotel features a dining room, as well as a lobby. Guests travelling on business will appreciate conveniences such as wireless Internet access (for a fee) and a fax service. In addition, the apartment hotel also offers a tour desk which offers assistance by providing information on the beautiful city and its attractions. For fees, guests can make use of the laundry service and car park. The apartment hotel has a large communal area with couches in front of the fire. A shuttle from Queenstown Airport can also be arranged for a fee.

The apartment hotel features spacious rooms, which are cosy and well-equipped, featuring modern comforts to make every stay as comfortable as possible. All rooms are en suite and feature a shower and TV, as well as Internet access. They also come with a well-equipped kitchen with a fridge where guests can prepare their meals. An ironing set is a further standard in all accommodation.

The hotel serves a free continental breakfast.

For perfect relaxation, guests can make use of the spa pool/hot tub, which rejuvenates body and soul. Outdoor features also include a barbecue and a pool/snooker table is also available. Guests may also choose to enjoy some time on the pebble beach.

Guests are asked to contact the apartment hotel prior to arrival in order to arrange transport. Alternatively, taxis are also readily available from the airport. If travelling by car, exit the airport and turn right onto Southern Highway 6. Next, turn left at the roundabout onto Frankton Road, then right at the second roundabout onto Gorge Road. Finally, take the second left onto Robins Road and the first right turn onto Hamilton Rd. The apartment hotel is located at the end of Hamilton Road, up the steep driveway and immediately to the right of the sign for Pinewood Lodge.